Front Office Executive – Reservations

Front Office Executive – Reservations - Outstation candidates preferred (Food & Accommodation Provided)

About Us

Nature Villa is a boutique lifestyle resort set in an 80-year-old ancestral property in Aluva.

We offer unique hospitality experiences, including guest rooms, restaurant services, curated domestic & international tour packages,and electric vehicle (EV) charging solutions.

Job Role: Front Office Executive / Reservation Manager

We are looking for a professional, guest-friendly, and tech-savvy individual to oversee front office operations, guest reservations,

and OTA platform management at our boutique resort.

Key Responsibilities

Manage check-ins, check-outs, guest assistance & inquiries

Process reservations through PMS & OTAs (e.g., eZee, Cloudbeds, Booking.com)

Ensure accurate billing, invoicing, and guest folios

Promote upselling of room categories and packages

Coordinate with housekeeping, restaurant, and transport teams

Supervise guest transport, concierge support, and tour bookings

Maintain booking records, ensure rate parity, and prepare daily reports

Handle guest data with confidentiality and manage front desk cash flow

Eligibility & Skills:

3–5 years’ experience in front office/reservations at a hotel or resort

Proficient with hotel PMS/reservation software

Excellent communication in English, Malayalam, and Hindi

Degree or diploma in Hotel or Hospitality Management (preferred)

Strong leadership, multitasking, and administrative skills

Job Details:

Job Type: Full-Time

Front Office Executive – Reservations - Outstation candidates preferred (Food & Accommodation Provided)

Immediate Joiners Preferred

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹21,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Aluva Town Bus Stand, Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Diploma (Preferred)

Experience:

• Hospitality management: 2 years (Preferred)
• Hospitality: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person