Front Office (GSA)

Job Description

Job Summary: We are seeking a courteous and efficient Front Office Guest Service Assistant to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in IDS software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences. Key Responsibilities: Greet and welcome guests warmly, ensuring a positive first impression. Assist guests with check-in and check-out procedures using IDS software. Handle guest inquiries, requests, and complaints promptly and professionally. Manage room allocations, billing, and folio maintenance in IDS. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. Provide information about hotel/resort facilities, services, and local attractions. Maintain accurate guest records and update the database using IDS. Process group check-ins/check-outs and special arrangements. Assist with managing reservations and cancellations as needed. Follow standard operating procedures and ensure compliance with hotel policies. Requirements: Diploma or Degree in Hotel Management or related field preferred. Minimum 1–3 years experience in front office or guest services in a hotel/resort. Proficiency in IDS software for front office operations is mandatory . Excellent communication and interpersonal skills. Friendly, approachable, and service-oriented attitude. Ability to multitask and work efficiently under pressure. Knowledge of billing, reservation systems, and guest service protocols. Flexibility to work in shifts, including weekends and holidays. Preferred Skills: Knowledge of additional property management systems (PMS) and channel managers. Multilingual abilities to cater to international guests. Basic knowledge of local tourism and attractions. Benefits: Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person