Front Office (GSA)

Job Summary:

We are seeking a courteous and efficient Front Office Guest Service Assistant to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in IDS software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences.

Key Responsibilities:

• Greet and welcome guests warmly, ensuring a positive first impression.
• Assist guests with check-in and check-out procedures using IDS software.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room allocations, billing, and folio maintenance in IDS.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
• Provide information about hotel/resort facilities, services, and local attractions.
• Maintain accurate guest records and update the database using IDS.
• Process group check-ins/check-outs and special arrangements.
• Assist with managing reservations and cancellations as needed.
• Follow standard operating procedures and ensure compliance with hotel policies.

Requirements:

• Diploma or Degree in Hotel Management or related field preferred.
• Minimum 1–3 years experience in front office or guest services in a hotel/resort.
• Proficiency in IDS software for front office operations is mandatory.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and service-oriented attitude.
• Ability to multitask and work efficiently under pressure.
• Knowledge of billing, reservation systems, and guest service protocols.
• Flexibility to work in shifts, including weekends and holidays.

Preferred Skills:

• Knowledge of additional property management systems (PMS) and channel managers.
• Multilingual abilities to cater to international guests.
• Basic knowledge of local tourism and attractions.

Benefits:

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person