Front Office Executive

Experience

Location

Employment Type

Role Overview:

We are looking for a professional and enthusiastic Front Office Executive to be the first point of contact for our visitors, clients, and employees. The ideal candidate will ensure smooth day-to-day front desk operations, provide excellent customer service, manage communications, and assist in routine administrative functions.

Key Responsibilities:

Guest & Visitor Management:

• Greet and welcome visitors professionally, ensuring a positive first impression.
• Handle guest queries, complaints, and requests efficiently while maintaining high standards of customer service.
• Manage check-ins, check-outs, and maintain visitor logs and registers accurately.

Communication & Coordination:

• Answer, screen, and forward incoming calls with professionalism.
• Manage internal and external correspondence, including emails and courier services.
• Schedule and manage appointments, meetings, and conference room bookings.

Administrative Support:

• Maintain records of visitors, attendance, movements, and office activities.
• Assist with document management, filing, and basic data entry tasks.
• Support internal communication by distributing notices and updates clearly and promptly.

Operational Excellence:

• Maintain the Front Office logbook and prepare shift or daily reports.
• Coordinate with relevant teams for event/banquet bookings and follow-ups.
• Follow standard operating procedures and escalate issues to management when necessary.

Qualifications & Skills Required:

• Graduate / Diploma in Hospitality, Administration, or related field (preferred).
• 6 months – 1 year of experience in Front Office, Reception, or Customer Service.
• Excellent communication (verbal & written) and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook); familiarity with front office systems is a plus.
• Strong organisational skills with the ability to multitask efficiently.
• Customer-oriented approach with problem-solving abilities.
• Professional appearance, punctuality, and a positive attitude.

Interested candidates are invited to share their updated resumes at hr@xylium.com