Posted:2 months ago| Platform: Apna logo

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On-site

Job Type

Full Time

Job Description

We are hiring a Front Office Assistant to support the day-to-day operations at GRB Hotel. The candidate will play an important role in assisting hotel management, handling administrative tasks, and providing basic guest support. 1. KEY RESPONSIBILITIES Guest Check-In & Check-Out • Greet guests warmly upon arrival. • Verify bookings, issue room keys, and explain hotel services. • Process payments and handle check-out procedures. Reservations • Manage bookings via phone, email, or in-person. • Update reservation systems (e.g., Opera, Cloudbeds, or PMS software). Customer Service • Answer questions about hotel amenities, local attractions, or transportation. • Handle complaints professionally and resolve issues promptly. Administrative Tasks • Answer phone calls and route them accordingly. • Maintain records and handle billing or invoices. • Coordinate with housekeeping and maintenance teams. Security and Compliance • Monitor guest access, ID verification, and emergency procedures. • Ensure compliance with health, safety, and privacy standards. Key Skills Needed • Excellent communication and interpersonal skills • Politeness and professionalism under pressure • Multitasking and time management • Computer literacy (MS Office, hotel software) • Problem-solving abilities • Language skills (a plus in international hotels) Typical Work Hours • Often shift-based: morning and night shifts • Holiday - weekly one day  Job Details: Job Title: Front Office Executive – GRB Hotel Job Category: Administration / Front Office / Guest Check-In & Check-Out Location: Pondicherry Salary: ₹12,000 – ₹15,000 (Negotiable based on experience) Job Type: Full-time

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