Front Office Executive

About Us: SkyJumper Sports and Amusements Pvt Ltd is the fastest growing Indoor Amusement Center chain that brings fun, excitement, and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities with attractions that include Trampoline Park, Soft Play, Bowling, Laser Tag and more. We are looking for a warm, professional, and organized Front Office Executive to be the welcoming face of our center, manage bookings, and ensure each guest has a smooth and enjoyable visit. Job Overview: The Front Office Executive will be responsible for managing customer interactions, handling bookings and billings, and guiding guests throughout their visit. This role requires an enthusiastic and customer-focused individual who can efficiently manage guest inquiries, provide crisp and accurate information, and create a welcoming environment that keeps guests coming back. Key Responsibilities: · Customer Interaction: Greet all visitors with a friendly and positive attitude, assist with inquiries, and provide information on available attractions, events, and packages. · Booking Management: Efficiently handle walk-in and online bookings, coordinate with guests on availability, confirm bookings, and update records in the POS system. · Guidance & Support: Direct guests to their booked activities, explain safety guidelines, and answer any questions to enhance their experience. · Problem Resolution: Handle customer concerns and complaints professionally, ensuring a quick resolution to maintain high satisfaction. · Cash Handling: Manage transactions accurately, including ticket sales, bookings, and payments for various services. Provide receipts and handle cash/credit transactions securely. · Promotional Assistance: Share information on special offers, promotions, and seasonal events to encourage guests to explore all that the center has to offer. Qualifications: Diploma/Degree in Hospitality, Customer Service, or related field. 1 year of experience in a front office or customer-facing role, preferably in hospitality, retail, or entertainment. Strong communication (English and Hindi) and interpersonal skills with a friendly, customer-focused attitude. Excellent organizational skills with attention to detail. Ability to handle cash and operate point-of-sale (POS) systems with accuracy. Problem-solving skills and the ability to handle high-pressure situations calmly and effectively. Flexibility to work weekends, holidays, and peak hours as required. What We Offer: Competitive salary and performance-based bonuses (Budget for this role Rs. 18k-22k CTC per month + Incentives) Opportunities for growth and career advancement A vibrant, fun, and collaborative work environment Employee discounts on all attractions and activities How to Apply: Interested candidates are invited to send their resume and cover letter to “hr@skyjumpertp.com” with the subject line “Front Office Executive Application – [Your Name]." Please include any relevant experience that makes you the perfect fit for this exciting role. Join Our Team! At SkyJumper, every guest interaction is a chance to create joy and excitement. If you’re enthusiastic, people-oriented, and ready to be the face of fun, apply today and join the adventure!