Receptionist / Front Office Executive

Job Description

Job Title: Front Office Executive – Indoor Amusement Centre Location: CP-3A, Vikalp Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010 Position Type: Full-Time About Us: SkyJumper Sports and Amusements Pvt Ltd is India’s fastest-growing Indoor Amusement Center chain, operating under the brands “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 18 locations in 20+ cities. We provide families and friends with unforgettable experiences through attractions like Trampoline Parks, Soft Play Zones, Bowling, Laser Tag, and more. Job Overview: As the Front Office Executive, you’ll be the first point of contact for our guests—responsible for delivering a warm welcome, managing bookings, handling guest queries, and ensuring a seamless entry and exit experience. This role is essential for maintaining the highest levels of guest satisfaction and professionalism. Key Responsibilities: Guest Welcome & Assistance: Greet guests with a friendly attitude, guide them through entry processes, and answer any inquiries regarding services, pricing, and policies. Ticketing & POS Operations: Handle cash, card, and digital transactions accurately through the Point of Sale system. Booking Management: Coordinate online and walk-in bookings, group reservations, and birthday/event schedules. Guest Issue Resolution: Address and escalate customer concerns promptly to ensure satisfaction and retention. Communication Coordination: Answer phone calls, manage emails, and relay information effectively within departments. Upselling Services: Promote packages, merchandise, and add-on experiences to maximize guest value and revenue. Clean & Organized Reception: Maintain a neat, visually appealing front desk area in line with brand standards. Compliance & Safety Awareness: Ensure front-desk operations follow safety and company protocols. Qualifications: Graduate (Bachelor’s degree preferred but not mandatory). 1-3 years of front desk, customer service, or hospitality experience (experience in amusement centres or hotels is a plus). Strong communication skills in English and Hindi. Tech-savvy with experience in POS software and MS Office. Warm, approachable, and service-oriented personality. Ability to multitask and stay composed under pressure. Flexible to work on weekends, holidays, and rotational shifts. What We Offer: Competitive salary and incentives. Fast-paced, vibrant work environment. Career growth and internal promotion opportunities. Employee discounts on attractions and merchandise.