Front Office Executive

Seven Consultancy

0 - 2 years

3 - 8 Lacs

gurgaon haryana india

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

guest service call management emailing administrative tasks record maintenance microsoft office suite

Work Mode

On-site

Job Type

Full Time

Job Description

The Front Office Executive is the first point of contact for guests and visitors. They are responsible for welcoming guests, answering inquiries, and directing them to the appropriate personnel or department. Additionally, they handle phone calls and emails, manage the reception area, and perform administrative tasks as needed.

Responsibilities:

Welcome and greet guests in a friendly and professional manner
Answer phone calls and direct them to the appropriate person or department
Handle incoming and outgoing correspondence, including emails and letters
Manage the reception area to ensure it is clean and organized at all times
Assist with administrative tasks, such as data entry, filing, and photocopying
Maintain a record of incoming and outgoing guests and employees
Handle guest complaints and resolve issues in a timely and efficient manner
Coordinate with other departments to ensure smooth operations
Maintain knowledge of company products, services, and policies
Provide support to other team members as needed

Qualifications

High school diploma or equivalent
Previous experience in a customer service role is preferred
Excellent communication and interpersonal skills
Proficient in Microsoft Office suite
Organized and detail-oriented
Ability to multitask and prioritize
Strong problem-solving skills
Professional and friendly demeanor
Ability to work in a fast-paced environment
Flexibility to work evenings, weekends, and holidays if required

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