Front Office Executive (Receptionist)

Job Description: Front Office Executive (Female) for Business Center

Position Overview: As a Front Office Executive for the Business Center, you will be the face of the organization, responsible for providing exceptional customer service and administrative support to clients and visitors. Your role is critical in creating a positive first impression and maintaining a professional and welcoming environment. The ideal candidate for this position should have a minimum of 2 years of relevant experience, excellent communication skills, and a friendly demeanor.

Key Responsibilities:

Reception and Client Services:

• Warmly greet clients, guests, and visitors as they arrive at the business center.
• Handle incoming calls, transfer calls to the appropriate departments, and take messages when necessary.
• Assist clients with inquiries, provide information about the business center's services, and address their needs promptly and courteously.

Administrative Support:

• Manage the reception area, ensuring it is tidy and presentable at all times.
• Maintain visitor logs and record relevant details for security and reporting purposes.
• Handle incoming and outgoing mail, courier services, and package deliveries.

Client Relations:

• Build and maintain strong professional relationships with clients, understanding their requirements, and exceeding their expectations.
• Act as a point of contact for clients, addressing any concerns, issues, or service-related inquiries.

Appointment Scheduling:

• Coordinate and manage meeting room bookings, ensuring availability and proper set-up for meetings and events.
• Schedule appointments and manage calendars for executives and team members.

Communication and Correspondence:

• Handle email and postal correspondence efficiently and professionally.
• Assist in preparing and distributing internal and external communications as required.

Team Support:

• Collaborate with other team members to ensure smooth operations and effective teamwork.
• Assist in administrative tasks and provide support to other departments when necessary.

Facility Management:

• Coordinate with housekeeping and maintenance staff to ensure the business center's facilities are well-maintained and operational.
• Monitor and replenish office supplies and stationery as needed.

Compliance and Security:

• Adhere to security protocols and ensure a safe and secure environment for clients, visitors, and employees.
• Maintain confidentiality of sensitive information.

Required Qualifications and Skills:

• Minimum of 2 years of relevant experience as a front office executive or receptionist.
• Excellent verbal and written communication skills.
• Pleasant and friendly demeanor with strong customer service orientation.
• Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
• Exceptional organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work independently as well as part of a team.
• Knowledge of basic office procedures and equipment.
• High level of attention to detail and accuracy.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Microsoft Office: 2 years (Required)
• total work: 2 years (Required)
• Front desk: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)
• Telugu (Required)

Work Location: In person