Front Office Executive (Receptionist)

Job Description

The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations. Majorly responsible for Night Auditor. Work as a Night Manager Key Responsibilities: Guest Check-in and Check-out: Greet guests warmly upon arrival and assist with luggage. Verify guest information and process check-in procedures efficiently. Provide room keys and explain hotel facilities and services. Handle guest inquiries and requests promptly. Process guest payments and issue receipts. Assist guests with check-out procedures and ensure accurate billing. Customer Service: Provide exceptional customer service at all times, anticipating and addressing guest needs. Handle guest complaints and resolve issues in a professional and timely manner. Maintain a positive and friendly demeanor. Front Office Administration: Manage the front office telephone system and answer calls promptly. Maintain accurate and up-to-date records of guest information and reservations. Assist with room assignments and housekeeping coordination. Handle lost and found items. Shift Management: Coordinate with other front office staff to ensure smooth operations during shifts. Assist with training and development of new staff members. Night Audit (for night shifts): Conduct nightly audits to verify financial transactions and ensure accuracy. Reconcile cash and credit card transactions. Prepare daily financial reports. Identify and address any discrepancies or irregularities. Qualifications and Skills: High school diploma or equivalent. Previous experience in a customer service role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Proficient in computer systems, including property management software. Ability to work well under pressure and maintain composure in fast-paced environments. Knowledge of local attractions and amenities. Additional (for night shifts): Strong analytical and problem-solving skills. Attention to detail and accuracy in financial reporting. Additional Requirements: Shift work, including weekends and holidays. Ability to stand for extended periods. Additional (for night shifts): Ability to work independently and effectively during night shifts. By joining our team as a Front Office Executive (Receptionist), you will have the opportunity to contribute to the success of our 4-star hotel and provide exceptional experiences for our guests. Job Type: Full-time Pay: Up to ₹15,000.00 per month Benefits: Food provided Schedule: Evening shift Fixed shift Morning shift Night shift Rotational shift Weekend availability Ability to commute/relocate: Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many year of experience do you have working in a hospitality sector? What was your last drawn salary? (INR/Month) What are your salary expectations? (INR/Month) Experience: total work: 1 year (Required) Language: English (Required) Work Location: In person