Front Office Executive

The role of Receptionist at Accor involves daily administration tasks, welcoming and assisting guests, addressing guest queries and concerns, and managing room bookings. It is essential to maintain a high level of customer service at the Reception desk to ensure that guests" expectations are consistently exceeded. Motivating and developing the Reception team is crucial for the smooth operation of the department and fostering a spirit of teamwork. Key Responsibilities: - Maintain a high standard of customer service at the Reception desk. - Motivate and develop the Reception team to promote teamwork. - Ensure the quality and appropriateness of customer service. - Maintain the Front Office log book and shift reports. - Respond to inquiries and resolve issues efficiently. - Facilitate a professional and friendly check-in and check-out process for all guests. - Record all banquet and other hotel functions accurately. Qualifications: - Previous experience in a similar role within the hospitality industry is preferred. - Exceptional customer service skills with a friendly and outgoing personality. - Strong communication skills in English (proficiency in additional languages is a plus). - Excellent organizational and multitasking abilities with keen attention to detail. - Proficiency in using computer systems and hotel management software. - Ability to remain calm and composed under pressure and proactively solve problems. - Flexibility to work various shifts, including weekends and holidays. Join the Accor team to be a part of a global hospitality brand that values individuality and growth. Discover endless opportunities to shape your career and contribute to creating exceptional guest experiences. Dare to challenge the status quo and be limitless in your pursuit of excellence. Visit https://careers.accor.com/ to explore the life that awaits you at Accor.,