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Neuberg Diagnostics
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Front Office Executive

Front Office Executive

Neuberg Diagnostics

1 - 3 years

1 - 2 Lacs

cochin

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

schedule processing payments billing test reports documentation support management service healthcare communication software multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Greet and assist patients, visitors, and clients professionally and courteously.
Handle patient registration, collect demographic and insurance information accurately.
Schedule and manage patient appointments for sample collection, consultations, or follow-ups.
Coordinate with laboratory technicians to ensure timely processing of tests.
Handle incoming calls, emails, and inquiries promptly and route them appropriately.
Maintain the front office area in a clean, organized, and professional manner.
Receive and record payments, issue receipts, and coordinate billing with accounts.
Prepare and distribute test reports to patients or referring doctors as needed.
Ensure confidentiality of patient information as per HIPAA or relevant privacy laws.
Maintain records, logs, and documentation accurately and up to date.
Support in stock management for front desk materials (forms, brochures, stationery).
Assist in managing courier pickups/deliveries for external sample collections.

Experience: 1–3 years of front office or customer service experience in a healthcare/laboratory setting is an advantage.

Skills:

Excellent communication and interpersonal skills.
Proficient in MS Office and healthcare management software (e.g., Lab Information Systems - LIS).
Strong organizational and multitasking abilities.
Attention to detail and ability to handle sensitive information confidentially.
Professional appearance and demeanor.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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