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Job Title: Front Office Executive Job Overview: We are searching for a dynamic and customer-focused Front Office Executive to be the face of our bakery and ensure exceptional service to our customers. As the Front Office Executive, you will be responsible for greeting customers, managing inquiries, processing orders, and providing administrative support to ensure smooth operations at the bakery's front desk. Your professionalism, interpersonal skills, and organisational abilities will play a key role in creating a positive first impression and fostering customer satisfaction. Responsibilities: • Welcome and greet customers in a friendly and courteous manner as they enter the bakery, providing a warm and inviting atmosphere. • Assist customers with inquiries, product information, and menu selections, offering recommendations and answering questions to enhance their shopping experience. • Manage incoming calls, emails, and online inquiries, responding promptly and efficiently to customer queries and special requests. • Process customer orders accurately and efficiently using POS (Point of Sale) systems, ensuring proper recording of transactions, payments, and receipts. • Coordinate with bakery staff to fulfil customer orders, communicating special instructions, customisation requests, and delivery arrangements as needed. • Maintain cleanliness and organisation at the front desk area, including display shelves, merchandise, and promotional materials, to uphold the bakery's visual standards. • Handle customer complaints or issues with professionalism and empathy, resolving concerns promptly and escalating complex issues to management when necessary. • Assist in managing inventory levels of retail items, including baked goods, packaged products, and merchandise, monitoring stock levels and restocking as needed. • Coordinate with delivery drivers or courier services for order dispatch and tracking, ensuring timely and accurate delivery of customer purchases. • Perform general administrative tasks, such as filing, data entry, and maintaining customer records, to support efficient front office operations. Requirements: • Previous experience in a customer service or front desk role, preferably in a bakery, café, retail, or hospitality environment. • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, colleagues, and vendors. • Strong customer service orientation, with a friendly attitude, patience, and the ability to handle diverse customer needs and personalities. • Experience in computer applications, including POS systems, MS Office suite, and email correspondence, for order processing and administrative tasks. • Ability to multitask and prioritise responsibilities in a fast-paced environment, maintaining calmness and attention to detail during peak periods. • Positive attitude, reliability, and a willingness to work collaboratively as part of a team to achieve common goals and deliver exceptional service. • Flexibility to work varied shifts, including weekends, evenings, and holidays, based on bakery operating hours. • Basic math skills for cash handling, tendering change, and reconciling transactions accurately. • Knowledge of food safety and hygiene practices is advantageous, with a commitment to upholding sanitation standards in the front office area. • High school diploma or equivalent qualification required; additional certification or training in customer service or hospitality management is a plus. Show more Show less
