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Mahavir Auto Diagnostics
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Front Office Executive

Front Office Executive

Mahavir Auto Diagnostics

2 - 5 years

|

2 - 3 Lacs

Posted:2 hours ago| Platform:

Apply

Skills Required

front office front desk greeter guest service reception guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Greet customers as they arrive and guide them to the appropriate department (Service Advisor, Insurance, Bodyshop, etc.).
Handle customer inquiries related to service bookings, delivery status, and workshop processes.
Manage the front desk operations including calls, appointments, and walk-in customer coordination.
Maintain service appointment schedules and ensure timely follow-ups with customers.
Assist in preparing job cards, updating customer details, and coordinating with the service team.
Inform customers about ongoing offers, service packages, and recommended maintenance.
Ensure waiting areas are clean, organized, and customer-friendly.
Coordinate with billing, cashier, and service advisors to ensure smooth flow of customer vehicles.
Record customer feedback and escalate complaints to the concerned manager.
Maintain daily reports and support overall customer experience at the workshop.

Preferred candidate profile

2-5 years in front office/customer service roles; experience in automobile industry is an added advantage.
Strong ability to manage walk-in customers, handle queries, and provide a pleasant customer experience.
Well-groomed, professional appearance with a positive approach.
Quick thinker with good decision-making skills and the ability to handle customer concerns calmly.

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Mahavir Auto Diagnostics

Automotive Diagnostics

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