Front Office Executive

What this job involves:

Building great impressions and experience

Youll be the face of both our client and JLL working within a diverse and inclusive team. Youll have the ability to develop strong relationships and rapport with people from all backgrounds. Working onsite with our client youll create a welcoming and professional image within your role. As a visitors first point of contact, youll provide top-notch service to everyone visiting reception. Youll demonstrate the highest levels of customer service, demonstrating efficiency when handling enquiries, youll be calm and collected, managing issues and complaints.

Keeping a well-oiled workplace

As part of the facilities management team, youll help ensure that our clients, vendors, visitors and guests enjoy a safe and positive experience. Youll be well trained to follow escalation and incident reporting procedures to comply with all applicable guidelines and practices.

Your responsibilities will include booking meeting rooms; managing an inventory of supplies; maintaining accurate documentation and processing ad hoc requests. Youll have the opportunity to assist the facilities management team from time to time in an exciting and fast paced environment. Support internal events and client meetings. Being POC for Googlers and cross-functional collaboration with Food, Security and other departments (Audio Video, NetOps, ...)

Youll be well trained to follow escalation and incident reporting procedures to comply with all applicable guidelines and practices.

Sound like you To apply, you need to be:

Knowledgeable and experienced

You should have at least 12 months of relevant experience in a corporate environment reception role. Managing a high volume reception in an MNC environment would be an advantage in this role.

Passionate about customers

Is customer service second nature to you Are you a team player whos eager to learn with a flexible approach To be outstanding in this role, you will be positive, energetic and able to creatively problem solve. You should also have superb communication skills so you can hit it off with the people youll be in contact with on a daily basis.

A positive and strong communicator

If youre confident and customer oriented, youll be skilled in interacting with stakeholders across all levels. A great match for this job would be well presented and approachable with superb written and spoken English communication skills. This is required as our clients main spoken language in the office is English.