Front Office Executive

Job Description

Role and Responsibilities: 1. Attend to all queries raised by employee, visitor, vendor and manage the respective building lobby 2. Support the occupant companies during their VIP movement/ client visit/ audits etc., 3. Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible 4. Establish standard operating procedure pertaining to the function and deploy them for strict follow up 5. Support and Coordinate for the events done from developer side for the occupant companies 6. Create a good rapport with occupant company employees and provide them a confidence on the upkeep of all services and common areas 7. Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task 8. Supporting Property Manager in the respective functional areas 9. Support all initiatives and adhoc requirement of the management 10. Support all sustainability initiatives 11. Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager time to time 12. Support in maintaining ISO certifications/ 5S BEE/BSC/IGBC and other certifications and adherence to the certifications and standards 13. Responsible for greeting clients and visitor to our office parks. 14. Giving client directions to various parts of the office and contacting employees regarding visitors 15. Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable 16. Coordinate with other departments within the campus as and when required for completion of assigned tasks 17. Any additional tasks assigned by the property management team eg., collating reports, completion of training plans, events, prepare for audits or review with management, etc 18. Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds 19. Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. 20. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. 21. can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit. 22. Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities. 23. Checking the fire alarm in the lobby and following protocols as advised 24. Ensure no person without employee ID/visitor pass moves to tenant floor. Escalate to security manager in case the individual does not have employee ID/visitor pass 25. Please be aware of all snags/faults in the respective tower allocated. Follow-up till closure. 26. Communicate all issues to the concerned departments. Escalate to building manager, in case of delay. 27. Please ensure the following area is checked on daily basis.