Front Office Executive For a Hospitality Industry.

Role & responsibilities

managing the front desk and ensuring a smooth and welcoming experience for guests

• Greeting and Check-in:

  Warmly welcoming guests upon arrival, registering them, and assigning rooms.

• Check-out and Payment:

  Efficiently processing check-out procedures, handling payments, and providing change.

• Information and Assistance:

  Providing guests with information about hotel services, amenities, local attractions, and directions.

• Reservations:

  Making and confirming reservations for rooms, restaurants, transportation, or other services.

• Handling Inquiries and Complaints:

  Answering guest questions, addressing concerns, and resolving issues promptly and professionally.

• Upselling and Promoting:

  Actively promoting hotel facilities and services to enhance guest experience and increase revenue.

Administrative and Operational Tasks:

• Maintaining Records:

  Keeping accurate records of room availability, guest information, and financial transactions.

• Cashiering Duties:

  Handling cash, credit card, and other payment transactions, and balancing cash drawers.

• Communication:

  Answering phones, managing emails, and relaying messages to guests and staff.

• Coordination with other Departments:

  Working closely with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.

• Security:

  Ensuring proper key control and following safety procedures.

Key Skills for a Front Office Executive:

• Excellent Communication:

  Strong verbal and written communication skills are essential for interacting with guests and colleagues.

• Customer Service:

  A passion for providing exceptional customer service and a positive attitude are crucial.

• Problem-Solving:

  The ability to quickly and effectively address guest issues and find solutions.

• Organization and Time Management:

  Efficiently managing multiple tasks, prioritizing responsibilities, and keeping accurate records.

• Technical Proficiency:

  Familiarity with hotel management systems, reservation software, and other relevant technologies.

• Teamwork:

  Collaborating effectively with other team members to ensure a seamless guest experience.

*Urgent Job Opening for a Hospitality Industry

Job Location -Tardeo Haji-Ali ,Mumbai

Position -Front Office Executive

Salary - 25 K CTC

Interested can share CV on 7303646404

If your Friend or juniors are interested for this profile then kindly share their number/Resume to me

Regards

HR Aachika

Contact-9810287404