Guest Relation Executive

Specific duties and responsibilities of a Guest Relations Executive in a hotel:

• Greeting and Assisting Guests:

  Warmly welcoming guests upon arrival, assisting with check-in and check-out procedures, and providing information about hotel amenities and services.

• Providing Information:

  Offering detailed information about the hotel's facilities, services, and local attractions, including dining options, entertainment, and activities.

• Handling Guest Requests:

  Responding to guest inquiries and requests promptly and efficiently, whether it's providing extra towels, arranging transportation, or fulfilling special requests.

• Addressing Complaints:

  Handling guest complaints and concerns with professionalism and empathy, striving to resolve issues to the guest's satisfaction.

• Anticipating Needs:

  Proactively anticipating guest needs and offering assistance before being asked, such as providing information about local events or offering assistance with luggage.

• Maintaining Guest Records:

  Keeping accurate records of guest interactions, preferences, and special requests to personalize future service.

• Coordinating Services:

  Coordinating with other hotel departments, such as housekeeping or concierge, to ensure guest needs are met.

• VIP Guest Handling:

  Managing VIP guests' arrivals and departures, coordinating special arrangements and ensuring their comfort and satisfaction.

• Building Relationships:

  Developing positive relationships with guests through attentive service and proactive communication, fostering loyalty and repeat business.

• Promoting Hotel Services:

  Promoting the hotel's various services and amenities to guests, encouraging them to utilize the hotel's offerings.

• Maintaining a Positive Attitude:

  Maintaining a positive and professional demeanor at all times, representing the hotel in a positive light.

• Ensuring Compliance:

  Ensuring compliance with hotel policies and procedures, including those related to guest safety and security.

• Assisting with Special Events:

  Assisting with the coordination of special events, such as weddings or conferences, ensuring all guest needs are met.

• Providing Feedback:

  Gathering guest feedback during check-out and providing feedback to the relevant departments to improve service.

Regards

Swati Suman

7677321404