Job
Description
Job Summary: The Front Office Executive is the first point of contact for clients visiting or calling the travel agency. This role requires a professional, friendly, and service-oriented individual who can manage inquiries, provide information about travel services, and support day-to-day front desk operations. Key Responsibilities: Client Reception & Interaction: Greet and welcome clients and visitors in a warm and professional manner. Handle incoming calls, emails, and walk-in inquiries related to tour packages, bookings, and other travel services. Customer Support: Provide information on travel products, destinations, itineraries, and pricing. Assist in basic travel bookings (e.g., flight tickets, hotel reservations, local tours) under the guidance of travel consultants. Administrative Duties: Maintain records of customer inquiries, bookings, and feedback. Manage front desk supplies, brochures, and promotional materials. Schedule client appointments and follow-up calls. Coordination & Communication: Liaise with internal departments (ticketing, visa, operations) to support customer requests. Assist in maintaining communication with vendors and partners. Documentation & Reporting: Help with preparation of invoices, travel itineraries, and booking confirmations. Keep records organized and ensure compliance with data privacy and agency standards. Required Skills & Qualifications: Bachelor’s degree in Travel & Tourism, Hospitality, or related field preferred. 1–2 years of experience in a similar customer-facing or front desk role (travel industry experience is a plus). Excellent verbal and written communication skills. Proficient in MS Office (Word, Excel, Outlook) and travel booking systems (if applicable). Pleasant personality, good interpersonal skills, and a professional appearance. Ability to multitask, prioritize, and remain calm under pressure. Preferred Attributes: Passion for travel and a good understanding of popular tourist destinations. Knowledge of basic travel documentation (visas, tickets, insurance) is a bonus. Fluency in multiple languages is advantageous Job Type: Full-time Pay: ₹5,000.00 - ₹12,000.00 per month Supplemental Pay: Commission pay Yearly bonus Work Location: In person
