Front Office Executive/ CRM /Receptionist Sales/ Communication Special

As a CRM Executive at Sanchu Animal Hospital, CRM will play a crucial role in fostering strong relationships with our customer and ensuring their satisfaction throughout their journey with us. the primary responsibilities will include:

• Build and maintain positive customer relationships through effective communication and personalized assistance.
• Address customer inquiries and concerns promptly and professionally, ensuring efficient resolution.
• Act as a reliable point of contact for customers, providing support and guidance as needed.
• Maintain accurate records of customer information and billing in the software system.
• Coordinate with internal teams, including Doctors, Groomers, Vet Assistant and housekeeping staff to ensure seamless service delivery and customer satisfaction.
• Follow up with customers to gather feedback and ensure satisfaction with services.
• Proactively identify opportunities to enhance the customer experience and exceed expectations.
• Maintain cleanliness and organization of CRM area by coordinating with housekeeping.
• Provide excellent communication via email, calls, chat, and CRM platforms.
• Coordinate customer appointments and ensure smooth functioning of the unit.
• Demonstrate pet-friendly behaviour and welcoming gestures to customers.
• Handle mailing, WhatsApp messages, and billing software proficiently.
• Availability on weekends as needed.
• Must possess excellent verbal and written communication skills in English and local language.
• Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines.