Front Office (Cashier)

Roles and Responsibilities of Cashier/Cash Counter Staff in a Hospital

1. Billing and Payments

• Prepare and generate patient bills accurately for OPD, IPD, diagnostics, pharmacy, and other services.
• Collect payments in cash, card, UPI, or other digital modes.
• Issue receipts for all transactions and ensure proper documentation.
• Maintain and update the billing software or hospital management system (HMS).

2. Daily Cash Handling

• Maintain a float and ensure sufficient change is available at all times.
• Count and reconcile cash at the beginning and end of each shift.
• Ensure that all collected amounts match the billing reports.

3. Coordination with Departments

• Coordinate with doctors, nurses, and administrative departments to ensure accurate billing entries.
• Ensure timely receipt of service orders (labs, radiology, surgeries, etc.) to generate bills.

4. Insurance and Credit Processing

• Assist in processing insurance payments or third-party payments (TPA).
• Ensure correct documentation is received from patients for insurance claims.
• Update records and inform patients about co-payments or exclusions.

5. Record Keeping and Reporting

• Maintain proper records of all cash, card, and credit transactions.
• Prepare daily cash reports and deposit statements.
• Assist in internal or external audits when needed.

6. Customer Service

• Provide courteous and efficient service to patients and attendants.
• Handle billing queries and complaints professionally.
• Guide patients regarding billing procedures and payment options.

7. Compliance and Confidentiality

• Follow hospital policies, financial protocols, and standard operating procedures.
• Maintain patient confidentiality and ensure sensitive data is handled securely.
• Ensure compliance with applicable financial and health regulations.

8. Miscellaneous Duties

• Assist with admission or discharge billing formalities.
• Support other front-desk activities during lean hours.
• Report any discrepancies or suspicious activity to the accounts/administration team.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person