Front Office Assistant Manager

Role Overview: As a Front Desk Manager, you will be responsible for supervising front desk staff to ensure exceptional service delivery to guests. Your role will involve handling guest interactions, managing staff, monitoring operational efficiency, coordinating with other departments, and overseeing the front office budget. Key Responsibilities: - Supervise front desk staff, including receptionists and concierge, to ensure exceptional service to guests. - Handle guest check-ins, check-outs, and reservations, address inquiries and complaints, and promptly resolve guest issues. - Hire, train, and motivate front desk staff, manage their schedules, conduct performance evaluations, and facilitate their development. - Monitor and improve front office operations for efficiency, including maintaining a clean and well-stocked front desk. - Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations. - Monitor and manage the front office budget, and prepare reports on financial performance. Qualifications Required: - Strong leadership and management skills with the ability to lead and motivate a team and make sound decisions. - Excellent verbal and written communication skills to interact effectively with guests, staff, and other stakeholders. - Interpersonal skills to build rapport with guests and staff, and resolve conflicts efficiently. - Strong commitment to providing excellent customer service and ensuring guest satisfaction. - Organizational skills to manage multiple tasks, prioritize responsibilities, and maintain a high level of organization. - Problem-solving abilities to identify and resolve issues quickly and effectively. - Proficiency in computer programs and software commonly used in front office operations. - Understanding of industry standards and regulations related to front office operations. Note: This job is a permanent position with benefits including food provided. The work schedule includes evening, morning, and night shifts, and proficiency in English is preferred. The work location is in person.,