Front end Hostess / CRM Executive in Gold & Diamond Industry

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1. Position Overview

The Front-End Hostess is the first point of contact for all customers and visitors. She is responsible for creating a warm, welcoming, and professional environment while ensuring smooth customer flow, effective communication, and excellent service experience.

2. Key Responsibilities

A. Customer Greeting & Experience

• Welcome customers with a polite, friendly, and professional attitude.
• Ensure guests feel attended to, comfortable, and assisted promptly.
• Offer water, seating, and basic hospitality.
• Maintain a cheerful and positive atmosphere at the store entrance.

B. Front Desk Management

• Maintain cleanliness and organization of the front desk and waiting areas.
• Ensure brochures, catalogues, and promotional material are updated and available.
• Maintain a presentable ambience as per company standards.

C. Customer Coordination

• Guide customers to the correct counters, departments, or executives.
• Maintain queue discipline and manage customer flow during peak hours.
• Assist customers in filling feedback forms or digital check-ins if required.

D. Communication & Support

• Answer basic inquiries and redirect calls to concerned departments.
• Inform customers about offers, promotions, and store updates.
• Coordinate with Sales, CRM, and Billing teams to ensure smooth customer movement.

E. Professional Grooming

• Maintain grooming standards and follow dress code guidelines.
• Demonstrate positive body language and professional communication.

F. Administrative Support

• Maintain visitor logs and customer walk-in registers.
• Assist CRM team with basic tasks such as token issuing or data entry.
• Support daily opening and closing routines of the front desk.

3. Required Skills & Competencies

• Excellent verbal communication skills.
• Pleasant personality and strong interpersonal skills.
• Customer-centric mindset and problem-solving attitude.
• Ability to multitask and remain calm under pressure.
• Basic knowledge of MS Office / CRM systems.

4. Qualifications

• Minimum HSC or Graduate (preferred).
• Hospitality / Aviation / Front Office training is an added advantage.
• 03 years of experience in front desk, customer service, or hostess roles.

5. Work Environment

• Store-based role with extended standing hours.
• Requires high energy, grooming, and customer interaction skills.

6. Salary Range

• Between 25K to 35K per month - as per company structure.

Why Join MK Jewels?

Be part of a prestigious jewellery brand with a growing digital presence.

Opportunity to work in a creative and dynamic environment.

Attractive career growth opportunities with training and development support.

Competitive salary with performance-linked benefits.

Work with a motivated, passionate, and customer-focused team.

How to Apply

hr@mkjewels.in