Front Desk Staff

Job Summary:

Front Desk Executive

Key Responsibilities:

• Greeting & Reception Duties

• Warmly welcome all clients, members, and guests at the front desk.
• Provide accurate information and guidance about yoga classes, facilities, and studio services.

• Customer Service & Communication

• Ensure a professional and friendly customer experience at all times.
• Handle telephonic, in-person, and email inquiries regarding class schedules, memberships, and special programs like TTC, Aerial Yoga, and Studio sessions.
• Follow up with leads and inquiries to convert them into active members.

• Enrollment & Membership Support

• Assist new members in the enrollment process and provide ongoing support to existing members.
• Update customer data and interactions in the CRM system.

• Class Booking & Sales

• Book 50–100 classes daily through the internal system as required.
• Promote classes and encourage trial sessions to potential customers.
• Process payments for services, activities, and Utsav products.

• Cash Handling & Documentation

• Responsible for end-of-shift cashing up, banking, and balancing transactions.
• Maintain accurate records and complete necessary documentation.

• Facility & Inventory Management

• Monitor inventory of Utsav products, cleaning supplies, and kitchen essentials.
• Ensure cleanliness, safety, and orderliness of the premises.

• Event & Program Coordination

• Collaborate with trainers and teachers to support studio events, workshops, and programs.

• Other Duties

• Take on additional responsibilities as assigned, aligned with business growth and operational needs.

Requirements:

• Proven experience in front desk, customer service, or administrative roles (preferably in wellness or fitness industry)
• Excellent communication and interpersonal skills
• Proficient in using MS Office and CRM systems
• Comfortable with multi-tasking and working in a fast-paced environment
• Basic cash handling and documentation skills
• Positive attitude with strong problem-solving skills
• Ability to work flexible hours and travel when required
• Experience 6 months to 1 year