Front Desk Staff

Company Description

The Forest Club Resort & Spa Karjat is a highly recommended resort near Mumbai and Pune, known for its serene hilltop views and unique amenities. Just 1.5 hours away from both cities, the resort boasts India’s largest meandering pool with direct access from luxurious executive rooms. Guests can enjoy a unique nature experience with charming vibes, beautiful trees, and modern resort amenities, including a beautiful infinity pool with breathtaking views. The resort aims to provide a pleasant stay experience with exceptional hospitality.

Role Description

This is a full-time on-site role for Front Desk Staff located in Karjat. The Front Desk Staff will be responsible for managing the check-in and check-out processes, handling guest inquiries and reservations, maintaining a welcoming and informative reception area, assisting guests with their needs, and providing exceptional customer service. The role also involves coordinating with other departments to ensure a seamless guest experience and handling administrative tasks as required.

Qualifications

• Excellent communication and interpersonal skills
• Proficiency in handling check-in/check-out processes and reservation systems
• Strong customer service orientation with the ability to manage guest inquiries and concerns efficiently
• Organizational skills, with an eye for detail
• Ability to work in a fast-paced environment and multitask effectively
• Basic computer skills and familiarity with administrative tasks
• Previous experience in a hospitality or front desk role is preferred
• High school diploma or equivalent; additional qualifications in hotel management or hospitality are a plus