Front Desk Receptionist

Position:

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Role Overview

professional and guest-focused Front Desk Receptionist

approachable, proactive, and detail-oriented

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Key Responsibilities

Front Office & Guest Handling

• Welcome guests with warmth and professionalism, ensuring a positive first impression.

• Manage daily check-in and check-out processes accurately and efficiently.

• Handle guest queries, feedback, and requests with courtesy and professionalism.

• Assist with reservations, bookings, and guest communication across multiple channels.

Room Readiness & Hygiene Monitoring

• Conduct periodic checks to ensure guest rooms are clean, prepared, and meet quality standards.

• Report maintenance or service issues and ensure timely resolution.

• Support Housekeeping in maintaining consistency in room standards.

Coordination with Housekeeping

• Work closely with the Housekeeping Supervisor to manage room allocations and turnovers.

• Ensure smooth communication between Front Office and Housekeeping teams.

• Track schedules and updates to guarantee timely room readiness for guests.

Daily Operations

• Support day-to-day resort operations in alignment with management directives.

• Maintain compliance with service protocols and operating procedures.

• Ensure accurate front desk records, logs, and reports.

• Uphold the resort’s brand image and commitment to service excellence.

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Requirements

experience in the hospitality or resort industry

English, Hindi, and Marathi

• Professional, approachable, and guest-oriented personality.

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

• Flexibility to work weekends, evenings, and holidays in line with hospitality schedules.

Property Management Systems (PMS)

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What We Offer

Food and accommodation

2 offs per month

career growth in hospitality operations

• A supportive and professional work environment with exposure to resort management.