Front Desk Receptionist

Job Title: Front Desk Receptionist

Location: Katpadi, Tamil Nadu
Department: Salon & Spa Operations
Reports To: Clinic/Salon Manager

Position Summary:

The Front Desk Receptionist serves as the first point of contact for clients, ensuring a warm, professional, and seamless experience from entry to exit. The role involves managing appointments, client communication, billing, and coordination between service teams to maintain Bodycraft’s premium standards of customer service and operational excellence.

Key Responsibilities:

1. Client Interaction & Service Excellence

• Welcome clients with warmth and professionalism, ensuring a pleasant first impression.
• Provide accurate information about salon & spa services, offers, and membership programs.
• Manage check-in and check-out processes efficiently.
• Address client inquiries, requests, and concerns promptly and courteously.

2. Appointment Management

• Handle appointment bookings, rescheduling, and cancellations using the POS/CRM system.
• Coordinate schedules between stylists, therapists, and technicians to avoid overlaps.
• Confirm client appointments and follow up on no-shows or cancellations.

3. Billing & Cash Handling

• Generate bills accurately and process payments via cash, card, or digital modes.
• Maintain daily cash reconciliation and submit reports to the manager.

4. Coordination & Communication

• Liaise with the operations, retail, and housekeeping teams to ensure smooth client flow.
• Communicate effectively about client preferences, service add-ons, or special requirements.

5. Administration & Reporting

• Maintain client records and update databases with accuracy.
• Track daily footfall, sales, and appointment conversion reports.
• Support promotional activities, events, and retail upselling at the front desk.

Skills & Requirements:

• Minimum qualification: Graduate or Diploma (Hospitality/Customer Service preferred).
• 1–3 years of experience as a Front Desk Executive or Receptionist (preferably in salon, spa, or hospitality industry).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and salon management software/POS systems.
• Pleasant personality with a customer-centric attitude.

Work Details:

• Work Days: 6 days a week (including weekends & public holidays)
• Timing: Rotational shifts as per business hours
• Compensation: As per industry standards

About Bodycraft:

Bodycraft Salon & Spa is a leading beauty and wellness destination known for its premium services, expert professionals, and personalized client care. As part of the Bodycraft family, you’ll represent a brand committed to excellence, innovation, and holistic beauty experiences.

Job Type: Full-time

Pay: ₹9,373.36 - ₹20,697.82 per month

Work Location: In person