Front Desk Professional

Job Description

Shift Timings: 11 pm - 7 am (NIGHT SHIFT) Days of Work: 6 days a week WORK FROM OFFICE Responsibilities: Provide assistance to hotel guests by handling check-in and check-out processes. Respond promptly and professionally to guest inquiries and concerns. Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions. Collaborate with the on-site hotel staff to ensure seamless guest experiences. Maintain a high level of empathy, patience, and customer service while addressing guest needs. Requirements: Strong communication skills in English, both written and spoken. Prior customer service experience is a plus Flexibility to work in rotational shifts. A passion for delivering exceptional customer experiences. Basic computer skills and proficiency in using virtual communication tools. Benefits: Opportunity to work and contribute to a global hospitality network. Comprehensive training and ongoing support to enhance customer service skills. Exposure to the hospitality industry and guest service operations. Dynamic and collaborative work environment.