Front Desk Officer

About The Opportunity

• Welcome patients and visitors, manage patient check-in/check-out, and maintain a courteous, professional front-desk presence.
• Register new patients and update existing records in the clinic’s EMR/EHR; ensure accuracy of demographic and medical data.
• Schedule and confirm appointments using appointment scheduling software and coordinate follow-ups and referrals.
• Handle billing and payments: process co-pays, issue receipts, and operate POS/billing systems; reconcile daily cash and digital transactions.
• Verify insurance eligibility and authorizations; coordinate with third-party payors and escalate discrepancies to billing/administration.
• Answer multi-line phone systems, triage basic inquiries, route calls to clinicians or departments, and maintain appointment and message logs.
  

Skills & Qualifications

• Proven front-desk experience in a clinic, hospital, or medical office environment.
• Proficiency with EMR/EHR systems and appointment scheduling software.
• Experience operating POS/billing systems and handling cash/digital payments.
• Knowledge of patient registration workflows and insurance verification processes.
• Comfortable using multi-line telephony systems and managing inbound/outbound call volumes.
• Clear spoken and written English and proficiency in the local language(s) relevant to the clinic location.
  

Preferred

• Familiarity with Practo or other common clinic management platforms.
• Basic First Aid/CPR certification or healthcare administration certificate.
• Experience reconciling daily billing reports and familiarity with basic accounting entries.
  

• On-site, stable shift schedules with a structured clinic environment and supportive clinical team.
• Opportunity for skill development in EMR workflows, billing, and patient administration.
• Competitive pay and performance-linked incentives commensurate with experience.