Job
Description
Job description Responsible for overseeing and managing all front desk operations, ensuring smooth guest interactions and efficient service delivery. They handle reservations, check-ins, check-outs, and resolve guest inquiries, all while supervising and training front desk staff to maintain high standards of customer service. We’re looking for a cheerful, dependable, and organized Front Desk Manager to lead the front-of house operations at our Monkey Tribe hostel. Your job is to keep the reception desk running smoothly and ensure every guest gets a warm, efficient welcome. Key Responsibilities : 1. Guest Services Handle guest check-ins, check-outs, and reservations (online and walk-ins) Assist guests with queries, issues, and local recommendations Ensure smooth communication between guests and other departments (housekeeping, events, F&B, etc.) 2. Desk Operations Manage the daily front desk activities Maintain and update booking systems, guest records, and daily reports Ensure proper handling of cash, card, and digital transactions Oversee front office supplies, materials, and cleanliness 3. Team & Shift Management Handle escalations professionally and ensure seamless shift handovers 4. Guest Experience Set the tone for a positive guest vibe from the moment they walk in Collect feedback and share insights with the property manager Support in promoting in-house events and experiences Preferred Qualifications: 1–3 years of front desk or reception experience in a hostel, hotel, or co-living space Familiar with PMS (Property Management Systems) and OTA channels (Booking.com, Hostelworld, etc.) Preferred -Male. (Female preference, if it’s from local area of Munnar)- No Stay provided Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Language: English (Preferred) Work Location: In person Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
