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The Hosteller
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Front Desk Executive

Front Desk Executive

The Hosteller

1 years

1 - 2 Lacs

kochi kerala

Posted:13 hours ago| Platform: SimplyHired logo

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Skills Required

hospitality bachelor's degree front desk in-person diploma communication skills hotel experience time management office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Job role: Front Desk Executive

Location: Kochi

Department: Hotel operations

Job experience: 1 years

Key responsibilities

Understanding of the hospitality/hotel industry with extensive work experience
Understanding of the company's vision, business expansion plans, operational standards, etc.
Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
Understanding hotel pre-launch phase, day to day operations, etc.
Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
Supervising various functions and human resources (blue/white collar)
Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
Handling & resolving escalations and grievances
Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
Coordinating with other departments within the company to help resolve issues

Qualifications

Hospitality graduate/post-graduate or diploma in hospitality
Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
Extensive operational knowledge of hotel operations
Outstanding communication, interpersonal & time-management skills
Flexible to relocate anywhere in southern India
High attention to detail

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Experience:

front office : 1 year (Preferred)

Work Location: In person

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