Front desk Executive

Job Title: Front Desk Executive

Reporting to: Senior Manager - Admin

Job Location: Arihant Aura Business Park, Turbhe, Navi Mumbai

Salary: 3- 5 lacs
Mode: Work from office

Preferred Industry: Any
Gender : Female Preferred
Overview:

The Front Desk Executive plays a critical role as the first point of contact for visitors, clients, and customers, ensuring they receive a warm, professional, and welcoming experience. In the context of the Real Estate Industry, this position not only involves managing administrative tasks but also provides a high level of customer service to potential buyers, sellers, and tenants. The role demands strong communication, organization, and multitasking skills, as well as an ability to maintain a professional and approachable demeanor at all times.

Qualifications:

• 
  Graduate in Any discipline.
• 
  Excellent verbal and written communication skills with the ability to interact with a wide range of individuals.
• 
  A friendly and approachable demeanor, with the ability to handle various personalities and situations.

• Strong ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail.
• 
  Ability to handle complaints or issues and offer solutions in a calm and efficient manner.
• 
  Ability to prioritize tasks, ensuring that critical duties are completed in a timely manner.

Required Skills:

1. Experience:

• 
  Minimum 3+ years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role.
• 
  Prior experience working with real estate professionals or understanding of real estate terminology is a plus.

2. Communication Skills:

• 
  Excellent verbal and written communication skills in English (additional languages, such as Hindi or regional languages, are a plus).
• 
  Strong phone etiquette and ability to communicate clearly with clients, agents, and visitors.

3.Customer Service:

• 
  Strong interpersonal skills, with the ability to interact professionally and courteously with clients, visitors, and colleagues.
• 
  A customer-oriented mind-set, ensuring that clients' needs are understood and addressed promptly.

4.Computer Skills:

• 
  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google sheets.

5. Organizational Skills:

• 
  Excellent multitasking and time-management skills, with the ability to handle various administrative tasks efficiently.
• 
  Strong attention to detail, ensuring all client interactions and documentation are handled accurately.

6. Professionalism:

• A well-groomed, professional appearance and the ability to maintain a positive image for the company.
• 
  Ability to work independently and in a team, contributing to a collaborative and productive environment.

7. Problem-Solving Skills:

• 
  Proactive in identifying and solving client or administrative issues, ensuring smooth office operations.

Key Responsibilities:

1. Client Reception & Greeting:

• 
  Greet clients, visitors, and guests professionally, ensuring a warm and welcoming environment.
• 
  Assist clients in understanding the real estate services offered, directing them to the appropriate teams or agents.
• 
  Provide property brochures, information on listings, and schedule viewings for prospective buyers or tenants.

2. Phone and Email Communication:

• 
  Handle incoming calls, emails, and inquiries, providing timely and accurate information regarding property listings, availability, and services.
• 
  Forward client queries to relevant sales or leasing teams and follow up as needed.
• 
  Schedule appointments and meetings between clients and sales teams, ensuring efficient use of time and resources.

3. Administrative Support:

• 
  Maintain and manage the front office area, ensuring it is tidy, professional, and equipped with necessary office supplies and stock
• Ensure all office visitors, including clients, vendors, and service providers, are logged on register and directed appropriately.

4. Customer Service:

• 
  Build and maintain positive relationships with clients, handling their inquiries and complaints with professionalism and courtesy.
• 
  Ensure all client interactions are handled promptly and professionally, enhancing the company’s reputation for exceptional service.

5. Handling Office and Facility Management:

• 
  Oversee the day-to-day functioning of the front desk, ensuring smooth operations.
• 
  Monitor office maintenance needs and communicate with admin management regarding any issues.
• 
  Assist with handling inquiries related to the office premises.
• 
  Order office supplies, and ensure the front desk area remains fully equipped with essentials.
• 
  Assisting in event coordination and employee engagement activities

Benefits to employees:

• Provident Fund
• 
  Paid Leaves + Festival Holidays
• 
  Medical Insurance + Personal Accident Insurance
• 
  Maternity and Paternity leaves
• 
  Annual Diwali Bonus
• 
  Weekly, Monthly, and Quarterly Rewards to best-performing employees