Front Desk Executive

Role Overview: You will be responsible for undertaking all Front Office, Reception, and Administration duties at the desk of lobbies, serving as the face of the company for all visitors and ensuring a positive first impression. Your key responsibilities will include answering phone calls, transferring them to the concerned departments, greeting visitors, guiding them for their meetings, keeping records of documents, and maintaining data. Additionally, you will be expected to maintain discipline in all guest areas, demonstrate ethical behavior, possess complete knowledge about company procedures, policies, rules & regulations, and show urgency in responding to and handling customer problems and complaints. Key Responsibilities: - Answering phone calls and transferring them to the concerned departments - Greeting visitors and guiding them for their meetings - Keeping records of documents and maintaining data - Maintaining discipline in all guest areas - Demonstrating ethical behavior and possessing complete knowledge about company procedures, policies, rules & regulations - Showing urgency in responding to and handling customer problems and complaints Qualification Required: - Ability to multi-task and perform well under pressure - Excellent customer service orientation - Punctual, courteous, helpful, and a team player - Minimum of 2-4 years of experience in a similar role with Five Star Hotels - Educational qualifications in Hotel Management or Graduation *Note: This role offers a competitive CTC of Rs. 4.5 - Rs. 5.5 lacs per annum with benefits such as no late or night shifts, a good holiday and leave structure, and promising career prospects.*,