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Hilton
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Front Desk Executive

Front Desk Executive

Hilton

1 - 6 years

3 - 8 Lacs

agra

Posted:12 hours ago| Platform:

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Skills Required

hospitality retail front office sales front desk executive guest service focus management front desk supervisor business awareness

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Front Desk Executive supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing

As a Front Desk Executive, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

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Front Desk Executive