Front Desk Associate

Job Summary Responsible for front desk management, member support, and driving gym membership sales. Acts as the first point of contact for all members and visitors, ensuring excellent customer service while achieving sales targets. Key Responsibilities Reception & Administration • Greet members and visitors professionally. • Handle phone calls, emails, and inquiries. • Manage membership records, renewals, and cancellations. • Schedule personal training sessions and group classes. • Maintain front desk cleanliness and inventory (forms, brochures, etc.). Sales & Marketing • Actively promote gym memberships, packages, and services. • Conduct follow-ups with prospective clients. • Achieve monthly sales targets. • Maintain a database of leads and track conversions. • Assist in organizing promotional events or campaigns. Customer Service • Address member complaints and escalate issues when needed. • Provide information on gym policies, timings, and offers. • Build relationships with members to improve retention. Required Skills & Competencies • Strong communication and interpersonal skills. • Basic computer knowledge (MS Office, CRM software). • Sales-oriented mindset with negotiation ability. • Ability to multitask and work under pressure. Qualifications • Minimum: 12th pass (Graduation preferred). • Prior experience in reception, sales, or customer service is an advantage. • Fluency in local language and English. Work Environment • Gym front desk environment. • Rotational shifts (morning/evening). • Weekend work likely.