Front Desk Associate

Do you enjoy spending time with dogs and cats as much as humans (if not more) Wag Hotels is the place to be if you are a pet lover looking for an entry-level position to help further your career in the animal industry! Here you will get to care for all the animals in our facility: the cuddly mastiffs, the spunky chihuahuas, playful kittens, and every pet in between. Everyone who works with us gets to enjoy the pleasure of bringing in their pets to play for free while they're working - no more guilty looks when you leave for the day. Let your furry friend take advantage of our state-of-the-art facility, play in all-day play plus, make new friends, and have your baby going home tired, happy, and feeling loved. If you love spoiling your pets, you'll love taking advantage of our employee discount on toys, treats, leashes, and so much more! Our mission is to provide the highest level of fun, safety, and comfort to our four-legged guests, as well as world-class service and convenience to their pet parents! If you feel you would be a great addition to our growing team, then apply with us today. Whether you are checking in guests at the front desk, supervising playtime, or booking reservations in our corporate office, you'll feel rewarded knowing that you're making Wag Hotels the #1 destination for pet parents looking for a home-away-from-home for their beloved furry family members. Wag Hotels is the ultimate boarding and daycare resort for dogs and cats - a one-stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents! We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team! As a Client Services Team Member, you will be responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database. In addition, you would be managing guest check-ins/check-outs, process online reservations, and responding to all client inquiries via email, over the phone, or face-to-face. This is an entry-level position with opportunity for growth! It requires excellent written and verbal communication skills, organization, and the ability to multitask in a fast-paced environment. Our Client Services Team members are the face of our Company as they maintain positive, professional relationships with all our clients. We are looking for personable individuals that are passionate about animals and have an aptitude for customer service. Required Qualifications: - Must be at least 18 years of age! - High School Diploma or equivalent - Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays). - Computer literacy (Word, Excel, Gmail, etc), ability to type 30 wpm - Ability to lift 50 lbs - Ability to work Sundays. - Comfortable handling dogs and cats of all sizes, breeds, and personality types - Excellent written and verbal communication in English This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Work Remotely: No Job Type: Part-time Salary: $16.40 - $19.40 per hour Benefits: - Employee discount - Referral program - Retirement plan Schedule: - 8-hour shift - Evening shift - Holidays - Night shift - Weekends as needed COVID-19 Considerations: To keep our associates and clients as safe as possible, we are providing masks, gloves, and hand sanitizer to our employees. Education: High school or equivalent (Preferred) Experience: - Front desk/customer service: 1 year (Preferred) - Professional animal care: 1 year (Preferred) Shift Availability: - Day Shift (Preferred) - Night Shift (Preferred) Work Location: In-person,