Front Desk Associate

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Omji is building India’s first platform for spiritual stays—digitizing ashrams, standardizing pilgrim experiences, and making spiritual travel seamless.

As a Front Desk Executive at Omji, you will be the first point of contact for guests and visitors. Your role is to provide a warm, welcoming experience, ensure smooth check-in/check-out processes, and assist with queries related to stays, facilities, and ashram guidelines.

• Greet and welcome guests in a polite, professional, and respectful manner.
• Manage guest check-ins and check-outs efficiently.
• Handle reservations, bookings, and cancellations through Omji’s system.
• Provide accurate information about accommodations, facilities, and nearby areas.
• Coordinate with housekeeping and operations teams to ensure rooms and facilities are ready.
• Address guest complaints or concerns promptly and escalate issues when necessary.
• Maintain visitor records and ensure compliance with ashram rules and Omji’s policies.
• Support in managing front desk operations such as phone calls, emails, and walk-in queries.

• Graduate / Diploma in Hospitality, Tourism, or related field (preferred).
• Prior experience in front office, hospitality, or guest relations is an advantage.
• Excellent communication skills in English, Hindi, and [local language, e.g., Kannada].
• Strong interpersonal skills with a guest-first attitude.
• Basic computer literacy and familiarity with booking systems.
• Ability to remain calm and courteous in busy or challenging situations.

• Opportunity to be part of a growing spiritual tourism startup.
• Exposure to hospitality operations in unique ashram environments.
• Supportive and purpose-driven work culture.