Front Desk Associate

Role Overview: As a Front Desk Executive at Omji, your main responsibility will be to serve as the initial point of contact for guests and visitors. Your role involves providing a warm and welcoming experience, ensuring smooth check-in/check-out processes, and assisting with queries related to stays, facilities, and ashram guidelines. Key Responsibilities: - Greet and welcome guests in a polite, professional, and respectful manner. - Manage guest check-ins and check-outs efficiently. - Handle reservations, bookings, and cancellations through Omji's system. - Provide accurate information about accommodations, facilities, and nearby areas. - Coordinate with housekeeping and operations teams to ensure rooms and facilities are ready. - Address guest complaints or concerns promptly and escalate issues when necessary. - Maintain visitor records and ensure compliance with ashram rules and Omji's policies. - Support in managing front desk operations such as phone calls, emails, and walk-in queries. Qualifications Required: - Graduate / Diploma in Hospitality, Tourism, or related field (preferred). - Prior experience in front office, hospitality, or guest relations is an advantage. - Excellent communication skills in English, Hindi, and local language. - Strong interpersonal skills with a guest-first attitude. - Basic computer literacy and familiarity with booking systems. - Ability to remain calm and courteous in busy or challenging situations.,