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Front Desk Associate

Front Desk Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Freelancing

0 years

0 Lacs

New Delhi Delhi India

Posted:1 month ago| Platform:

Apply

Skills Required

reports service management resolve payments billing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Department:

Reports To:

Job Type:

Job Summary:

Front Desk Associate

Key Responsibilities:

Welcome guests with warmth and professionalism upon arrival.
Perform check-in and check-out procedures efficiently using the hotel’s PMS (Property Management System).
Address guest inquiries, provide accurate information, and promote hotel services and local attractions.
Resolve guest concerns or escalate them promptly to the appropriate department.
Handle reservations, modifications, and cancellations both in person and over the phone.
Manage room keys, payments, billing, and daily reports accurately.
Coordinate with housekeeping, concierge, and bell desk for seamless guest service.
Maintain a neat, organized, and inviting front desk area.
Follow all brand standards, safety protocols, and grooming guidelines.

Requirements:

Previous experience in a hotel front office or customer service role preferred.
Familiarity with hotel booking systems such as Opera or similar PMS is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a guest-first attitude.
Flexible to work in shifts, including weekends and holidays.
High school diploma or equivalent; a degree in Hospitality Management is a plus.

#IHM #IHMPUSA

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Front Desk Associate