Freshworks Solution Architect / Practice Lead

Cogniwize

8 - 12 years

22 - 30 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

solution design architect practice lead product expert manager quality assurance architecture presales stakeholder management solution architect crm

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Work from Office

Job Type

Full Time

Job Description

Freshworks Solution Architect / Practice Lead

Experience

Location

Position Overview

We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.

Key Responsibilities:

Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules.
Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations.
Guide implementation teams on best practices, integrations, and architecture decisions.
Develop standard implementation accelerators, templates, and reusable frameworks.
Build and mentor a strong Freshworks delivery team and oversee quality assurance.
Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment.
Contribute to internal enablement programs and certification drives.

Required Skills:

8-12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales).
Strong understanding of ITSM, CRM, and CX domains.
Proven experience in solution design and pre-sales support.
Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight.
Excellent stakeholder management and communication skills.
Certifications:
Freshworks Architect or Product Expert certifications highly preferred.

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