Freshers- Technical Support Engineers, Hyderabad

Dear Candidate,

Greetings from Movate Technologies!!!

We are hiring for Technical Support Engineers for Hyderabad location.

Role- Technical Support Engineers

Exp- Fresher

Shift- 24/7,WFO

Location Hyderabad

Role & responsibilities

• Provide world class remote assistance to users via Chat, Phone and eMail
• Assists users by remote troubleshooting and resolving technical and service isues.
• Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

• Provides comprehensive remote support across major operating systems -
• Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
• Follows documented procedures for issues presented and escalates further if need be.
• Delivers support for G suite applications, covering installation and basic usage -
• When necessary, escalates issues to the SMEs / Leads for resolution.
• Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
• Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
• Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
• Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
• Communicate effectively with non-technical users to explain solutions in an understandable manner.

Must Have Skills :

• Degree Certificate (Any, but should have good written and verbal communication skills)
• 0-1 years of Customer Service experience
• Excellent communication skills, should be able to hold a conversation
• Basic troubleshooting and should be able to comprehend the issues presented

Ability to deal professionally as well as ability to learn new products and technologies

• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements
• Basic knowledge on IT systems

Required Skills & Qualifications:

Communication & Customer Handling:

Technical & Analytical Skills:

Adaptability & Learning:

Interested candidates can forward the resumes to krithiga.meenakshisundaram@movate.com to schedule interviews

regards,

Krithiga-TA team