Foreign Exchange Manager

As an Operations Executive specializing in Reconciliation & Settlement for our Forex Card program, your role will involve managing end-to-end transaction validation processes across Visa/Mastercard networks, switch systems, and internal customer balance ledgers. Your responsibilities will include: - Performing daily reconciliation between Visa/Mastercard settlement files, switch data, and customer ledger. - Investigating and resolving reconciliation mismatches such as partial settlements, late settlements, and duplicate transactions. - Processing refunds, chargebacks, and reversals in adherence to Visa/Mastercard dispute resolution rules. - Monitoring and resolving customer service tickets related to transaction issues, failed loads, ATM disputes, and balance discrepancies. - Preparing and submitting settlement reports, income calculations, and MIS dashboards to both internal and external stakeholders. - Coordinating with Settlement banks, Switch, and card networks for transaction verification and resolution. - Maintaining and tracking revenue accounting from forex markups and interchange fees. - Generating Visa/Mastercard reports and ensuring compliance with network and RBI regulatory requirements. - Managing exception reporting and escalating unresolved issues to the appropriate teams. - Ensuring adherence to TAT and SLA for all reconciliation and dispute cases. Qualifications required for this role include: - Bachelor's degree in Commerce, Finance, Accounting, or a related field. - 3-5 years of experience in cards operations, preferably in Forex Card programs, with hands-on experience in Visa/Mastercard reconciliation, chargebacks, Recon & settlement. - Knowledge of CMS, reconciliation tools, and ticketing platforms (e.g., JIRA). - Familiarity with RBI and network guidelines related to cross-border transactions and forex cards. - Proficiency in MS Excel and handling large volumes of transactional data accurately. - Good understanding of GL entries, card network flows, and transaction lifecycle. - Excellent communication skills, both verbal and written. - Strong analytical and problem-solving skills with an eye for detail. - Ability to work independently and meet tight deadlines. Preferred skills for this role include exposure to income accounting, FX mark-up calculation, and interchange billing, as well as hands-on experience with Visa Online and Mastercard Connect portals for daily file management. This is a full-time position with compensation as per industry standards.,