16 Ticketing Platforms Jobs

As an Operations Executive specializing in Reconciliation & Settlement for our Forex Card program, your role will involve managing end-to-end transaction validation processes across Visa/Mastercard networks, switch systems, and internal customer balance ledgers. Your responsibilities will include: - Performing daily reconciliation between Visa/Mastercard settlement files, switch data, and customer ledger. - Investigating and resolving reconciliation mismatches such as partial settlements, late settlements, and duplicate transactions. - Processing refunds, chargebacks, and reversals in adherence to Visa/Mastercard dispute resolution rules. - Monitoring and resolving customer service tickets r...

About Us At Uni Seoul , we blend Korean-inspired aesthetics with functionality to create products that bring joy to everyday living. Alongside our vibrant retail stores, we're building strong customer experience and loyalty practices to ensure that every interaction leaves a smile. We are looking for a CX Support Executive who will be the voice of Uni Seoul for our customers someone empathetic, solution-driven, and eager to deliver delightful service across all touchpoints. Key Responsibilities Customer Experience (CX) Support Manage customer interactions across calls, emails, WhatsApp, and social platforms . Handle queries, returns, exchanges, and complaints with empathy and efficiency. Ens...

Role Overview: As a B2C Ticketing Executive, your main responsibility will be to manage ticket booking, modifications, and customer queries for individual clients. You should have a keen eye for detail and a customer-focused approach. Ideally, you should have a minimum of 1 year of experience in handling B2C ticketing, particularly in the travel, airline, or events sector. Key Responsibilities: - Handle end-to-end ticket booking (domestic/international) for individual (B2C) clients. - Process changes, cancellations, and reissuance of tickets based on client requests. - Provide accurate fare quotations, availability, and itinerary planning. - Coordinate with airlines, GDS systems (Amadeus, Ga...

Job Title: NMS/OSS Solution Delivery Engineer Location: Hyderabad Job Type: Full-Time Department: Technology Services Reports To: NMS/OSS Solution Architect Job Summary: We are looking for a dynamic and experienced NMS/OSS Solution Delivery Engineer with 6 to 12 years of experience in deploying and supporting network management and OSS solutions in customer-facing environments. The ideal candidate will play a key role in solution delivery , SLA management , documentation , and design optimization , working closely with senior architects to ensure successful implementation and continuous improvement of NMS/EMS/OSS platforms. Key Responsibilities: Solution Delivery & Deployment: Lead or suppor...

Job Title: NMS/EMS/OSS Solution Architect Location: Hyderabad Job Type: Full-Time Department: Technology Services Reports To: Vice President - Technology / CTO Job Summary: We are seeking a seasoned NMS/EMS/OSS Solution Architect with a minimum of 12 years of hands-on experience having deep expertise in designing and deploying network management systems, element management systems, and OSS platforms. The ideal candidate will possess strong architectural skills, a solid understanding of ITOM and ITIL processes , and hands-on experience with workflow automation , ticketing platforms , and network performance optimization . Key Responsibilities: Architecture & Design: Design and document High-L...

As a Lead Client Success Engineer , you will be responsible for onboarding suppliers to the client's product management platform and enabling their long-term success. This role combines technical delivery oversight, team leadership, and cross-functional collaboration. You will drive the execution and continuous improvement of onboarding processes while guiding your team to deliver an exceptional client experience. As a key advocate for both your team and clients, you will champion scalable practices, foster strong relationships, and ensure consistent performance and accountability throughout the onboarding lifecycle. Responsibilities Lead, coach, and develop a high-performing team of Client ...

As an Analyst at AHEAD, you will be an integral part of the Managed Services team, providing essential system support for desktop hardware, operating systems, and applications. Your role will involve handling daily tasks such as installation, modifications, troubleshooting system and end-user issues, and serving as the primary point of contact for customers regarding monitoring and job scheduling within the customer environment. You will also be responsible for managing user accounts, performing limited desktop maintenance, conducting research, and developing effective solutions while considering operational policies and information assurance requirements. - Taking client phone calls from th...

Role Overview: You are a detail-oriented and experienced Operations Executive responsible for managing reconciliation and settlement processes for a Forex Card program. Your main tasks involve ensuring end-to-end transaction validation across Visa/Mastercard networks, switch systems, and internal Customer balance ledgers. This includes handling reconciliation, settlement with the Bank based on network reports, customer refunds, chargebacks, dispute resolution, exception management, revenue tracking, and regular reporting. Key Responsibilities: - Perform daily reconciliation between Visa/Mastercard settlement files, switch data, and customer ledgers. - Investigate and resolve reconciliation m...

About The Opportunity Operating at the forefront of the live events and experiential technology sector, we deliver end-to-end solutions for corporate conferences, music festivals, and brand activations. Our on-site teams integrate cutting-edge AV systems, ticketing platforms, CRM integrations, and real-time support to ensure flawless attendee experiences. As we expand across India, were seeking an Event Technology Customer Success Manager to champion customer satisfaction and technical excellence on every event. Role & Responsibilities Lead the on-site deployment, configuration, and troubleshooting of AV, and ticketing systems for live events. Serve as the primary technical liaison between c...

We are seeking a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have previous experience handling inbound/outbound calls as well as chat/email support, ensuring the delivery of high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude towards customers consistently. Identify and assess customers" needs to ensure their satisfaction. Provide accurate, valid, and comprehensive information using the appropriate tools and resources. Adhere to communication procedures, gu...

Capital Numbers is looking for a highly motivated Sales Development Representative (SDR) / Business Development Representative (BDR) to join our growing demand generation team. The primary responsibility of this role is cold calling, outbound outreach, lead generation, and initial qualification of potential clients across the UK, Europe, APAC and USA markets. This is a phone-heavy role and requires exceptional communication skills in English , with a strong command of UK and US English accents and nuances. Candidates with prior experience in international cold calling, technical support, or outbound call centre environments are highly preferred. Key Responsibilities: Conduct outbound cold ca...

The Service Desk Associate acts as the first line of support for technical issues and service requests, providing essential intake, triage, and routing services across multiple capability groups. You are responsible for capturing accurate issue details, ensuring timely routing to resolver teams, and executing defined Level 1 tasks based on SOPs. In addition, you play a critical part in maintaining service quality by monitoring SLA adherence and escalating potential breaches to team leaders. This position requires excellent communication skills, strong attention to detail, and a customer-focused mindset to help maintain a high standard of IT service delivery. Key Responsibilities: Ticket Tria...

As an AI Success Manager at our fast-growing, tech-enabled outsourcing platform, you will be responsible for owning the end-to-end deployment of AI voice/chat agents. Your role will involve bridging the gap between clients, engineers, and internal teams to launch high-performing AI agents that enhance customer experience and business metrics. You will be leading discovery sessions to understand client goals, compliance needs, and success metrics. Designing and documenting AI agent blueprints, coordinating with product, engineering, and ops teams for configuration, testing, and launch, as well as integrating AI agents with CRMs, telephony, and data tools via APIs/webhooks are key responsibili...

Key Responsibilities: Strategic Leadership: Develop and execute the overall customer support strategy aligned with business goals. Establish performance metrics (SLAs, CSAT, NPS) and monitor team performance. Drive initiatives to improve customer experience and reduce resolution times. Team Management & Development: Lead, mentor, and grow a high-performing support team across multiple channels (phone, email, chat, social media). Foster a customer-centric culture and promote continuous learning. Plan resource allocation and workforce management to meet demand. Process Optimization: Implement and refine support workflows, ticketing systems, and knowledge bases. Leverage data and analytics to i...

Key Responsibilities: Handle inbound and outbound calls or chats from international customers Resolve customer concerns related to orders, accounts, payments, and services Maintain detailed and accurate records of interactions Ensure high customer satisfaction by following quality and compliance standards Coordinate with internal teams to escalate and close customer issues Meet individual performance metrics and KPIs Candidate Profile: Strong verbal and written English communication Undergraduate or graduate degree holders Experience in international customer service is a plus; freshers can apply Quick learner with good problem-solving skills Comfortable working in night or rotational shifts...

Job Description: We are seeking a seasoned and proactive IT Lead to oversee and enhance our organizations IT infrastructure, security posture, and end-user computing environment. This leadership role demands deep technical expertise across networking, device management, server architecture, and cybersecurity, along with a proven track record in leading and mentoring IT support and infrastructure teams. You will be responsible for planning, implementing, optimizing, and maintaining all aspects of IT infrastructure and services while also managing a team of 58 IT professionals. Your mission is to ensure a reliable, secure, and scalable technology environment that aligns with business goals. Ke...