Food and Beverage Server

Head Waiter / Supervisor

Location: Artjuna, Goa
Website: www.artjuna.com / www.mojigao.com

Position Overview

The Head Waiter / Supervisor at Artjuna is responsible for ensuring an exceptional dining experience by leading and supporting the service team, maintaining Artjuna’s high standards of hospitality, and assisting in the day-to-day operations of the café and restaurant.

The ideal candidate is a hands-on leader with a passion for customer service, strong organizational skills, and a positive team-oriented attitude.

Key Responsibilities

• Guest Service Excellence:
• Welcome and interact with guests warmly and professionally.
• Ensure all guests have an outstanding Artjuna experience from arrival to departure.
• Handle guest complaints or feedback promptly and courteously, escalating to management when necessary.
• Team Leadership:
• Supervise, train, and motivate waitstaff to maintain high service standards.
• Allocate and manage shift duties among the service team efficiently.
• Conduct pre-shift briefings to communicate specials, menu changes, and service focus points.
• Operational Efficiency:
• Ensure smooth operation of the dining areas during service hours.
• Coordinate with kitchen and bar teams for seamless order flow.
• Maintain hygiene, cleanliness, and organization of the restaurant floor at all times.
• Assist in inventory checks for service items (cutlery, crockery, service equipment).
• Quality Control:
• Monitor food and beverage presentation and service standards.
• Ensure adherence to Artjuna’s SOPs (Standard Operating Procedures) at all times.
• Reporting and Communication:
• Provide regular feedback and updates to the Restaurant Manager.
• Assist with scheduling and daily staff attendance reporting.
• Support the implementation of special events, promotions, or seasonal menu changes.

Job Requirements

• Prior experience as a Head Waiter, Captain, or Supervisor in a busy café or casual fine-dining restaurant (minimum 2-3 years).
• Strong knowledge of food and beverage service standards.
• Excellent communication and leadership skills.
• Ability to handle high-pressure situations with calmness and efficiency.
• Positive attitude, reliability, and high attention to detail.
• Basic knowledge of POS systems and order-taking devices.
• Fluent in English; knowledge of Hindi or Konkani is an advantage.
• Flexibility to work weekends, holidays, and different shifts as needed.

What We Offer

• A friendly, professional, and creative work environment.
• Opportunities for career growth within Artjuna’s expanding operations.
• Competitive salary package.
• Staff meals during shift hours.
• Training and development programs focused on hospitality excellence.

Growth Path

• Opportunity to grow into an Shift Manager role within the Artjuna brand based on performance and leadership qualities.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Work Location: In person