Floor Supervisor

As a Floor Supervisor in the Service Department at Honda 2-Wheeler Showroom, Sambalpur, your role is crucial in overseeing daily workshop operations to ensure smooth workflow, maintain high-quality service standards, and deliver customer satisfaction in line with Honda 2-Wheeler guidelines. **Key Responsibilities:** - **Workshop Operations:** - Supervise day-to-day workshop activities and allocate jobs to technicians based on skills and workload. - Monitor job cards, repair orders, and ensure timely completion of service/repairs. - Maintain workshop discipline, cleanliness, and adherence to Honda standards. - **Team Supervision:** - Guide, train, and monitor mechanics, helpers, and service staff. - Conduct daily briefings and ensure efficient work execution. - Motivate the team to achieve service targets in productivity, quality, and delivery time. - **Quality & Safety:** - Ensure compliance with Honda service SOPs, tools usage, and safety standards. - Monitor repeat repairs and implement corrective measures. - Conduct quality inspections on completed jobs before final delivery. - **Reporting & Administration:** - Report daily workshop performance, productivity, and vehicle status to the Service Manager. - Monitor spare parts availability and coordinate with the parts department. - Maintain records of service history, job completion, and technician performance. **Qualifications & Experience:** - Minimum 1-2 years of experience in 2-wheeler service operations, preferably with Honda. - Prior experience in supervising workshop floor activities. In this role, your key skills and competencies should include strong technical knowledge of 2-wheeler servicing, leadership and team-handling skills, good communication and customer handling abilities, problem-solving and decision-making skills, and knowledge of workshop safety and quality standards. Please note that this is a full-time job that requires in-person work at the specified location.,