Floor Manager

1. JOB PURPOSE

• The Floor Manager is responsible for the day-to-day operations of the clinic and ensuring that the clinic runs efficiently and systematically.
• Works closely with senior management to maintain operational standards.
• Ensures that all systems, SOPs, and protocols are followed within the branch.

2. ROLES AND RESPONSIBILITIES Marketing & Branding

• Carry out branding and marketing activities as directed by the COO.

Sales & Revenue

• Responsible for monitoring sales and revenue performance of the branch.
• Review sales & revenue reports periodically.
• Communicate any deficiencies in sales or revenue to the immediate superior.

Manpower Mapping

• For hiring new employees, fill the Manpower Requirement Form and submit it to the HR Department via email.

Staff Grievances

• Handle staff grievances at branch level.
• Escalate only serious grievances to the Head Office.

Machine Cleaning & Maintenance

• Ensure all clinic machinery is clean and dust-free.
• Ensure minor OT instruments are properly cleaned.
• Ensure all instruments are autoclaved.
• Keep track of expiry dates of expensive medications.

Breakdown of Machines

• Identify the cause of any machine breakdown and inform the Service Engineer via email.
• Head Office will coordinate with the company for engineer visits.
• Collect service reports from the engineer and maintain proper files.

Dress Code

• Ensure all employees follow the dress code and wear proper uniforms with name tags.
• Ensure adherence to dress code policy at all times.

Reception & Appointment Management

• Ensure reminder calls to patients are completed.
• Ensure daily minimum number of appointments.
• Ensure next appointments are scheduled for all existing patients.

Staff Management

• If more than two employees apply for leave on the same day, arrange staff from other branches after informing and taking permission from HO.

Miscellaneous

• All miscellaneous approvals (auto fare, staff allowances, etc.) should be authorized by Branch Head.

Mobile Phone Submission

• Ensure all staff submit their mobile phones during office hours.
• Employees are not allowed to keep mobiles in lockers.

Housekeeping Maintenance

• Ensure Washroom, water tank, dustbins, and overall housekeeping maintenance.
• Ensure water bottles are placed on every table.
• Ensure clinic is dust-free and neat.

Administration

• Daily software updates and daily audit of defined protocols.
• Maintain discipline among staff.
• Ensure all CCTVs are working and not covered.
• Maintain silence in clinic.
• Ensure lunch break is 15–20 minutes only, with not more than two staff from the same department at a time.
• Management may assign additional responsibilities as required for clinic growth.

3. COMMUNICATIONS AND RELATIONSHIPS

Internal: Operations Manager, HR Manager, Department Personnel, Employees
External: Patients, Service Agencies

4. KNOWLEDGE, TRAINING & EXPERIENCE REQUIRED

Education:

• Graduate or Master’s Degree

Experience:

• Graduate with a minimum 3 years of experience
• Master’s degree with minimum 1 year experience (preferably in Sales or related field)

Skills:

• Proficiency in Hindi, English, and local language
• Strong leadership and decision-making skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office

Working Conditions

• Based at respective branch as per operational requirements.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Work Location: In person