Floor Manager

Company Description

Sakhiya Skin Clinic is a renowned chain of ISO 9001-2008 certified skin treatment clinics with over 25 years of expertise. Operating 40 branches and expanding, we combine state-of-the-art facilities, cutting-edge technology, and experienced medical professionals to provide best-in-class skin and cosmetic care. We are dedicated to delivering personalized treatments that transform lives and elevate confidence. Our mission is rooted in ensuring patient satisfaction, with a commitment to setting industry benchmarks in skin care excellence.

Role Description

This is a full-time on-site role for a Floor Manager at Sakhiya Skin Clinic located in Indore. The Floor Manager will oversee daily clinic operations, ensuring smooth workflows and exceptional customer service. Core responsibilities include managing customer experience, resolving queries, supervising staff, and maintaining service quality standards. The role also involves training staff to enhance performance and ensuring operational efficiency at all times.

Qualifications

• Customer-focused skills: Proficiency in Customer Satisfaction, Customer Service, and handling feedback to improve client experience.
• Communication expertise: Strong verbal and interpersonal communication skills to liaise effectively with clients and staff.
• Operational management: Knowledge in Operations Management to streamline clinic workflows and maintain quality standards.
• Training and leadership: Ability to mentor and train team members to enhance performance and productivity.
• Relevant experience in retail, hospitality, or healthcare is a plus.
• Strong organizational and multitasking abilities to manage a fast-paced environment.
• Minimum qualifications: Bachelor’s degree in Business, Hospitality, or related field preferred.