Floor Manager

Company Description

Market99 is committed to offering high-quality products at affordable prices, starting as low as Rs. 9, catering to a wide range of customer needs. With a customer-first approach, the stores are designed to provide a smooth and enjoyable shopping experience. Supported by a team of friendly and attentive staff, Market99 ensures seamless assistance for an effortless journey. With over 60 stores across India, it continues to deliver top-notch products at within-reach prices for diverse consumer needs.

Role Description

This is a full-time, on-site role for a Floor Manager located in the Greater Kolkata Area. The Floor Manager will be responsible for overseeing daily operations on the store floor, ensuring a positive shopping experience for customers. Responsibilities include managing staff, maintaining store appearance, monitoring inventory levels, implementing sales strategies, and ensuring a safe and friendly work environment. They will also be tasked with addressing customer inquiries, resolving issues, and ensuring excellent customer service standards are met.

Qualifications

• Team leadership and employee management skills to effectively guide and motivate store staff.
• Customer service and conflict resolution abilities to ensure excellent customer experiences and handle feedback professionally.
• Inventory management and stock monitoring expertise to ensure smooth operations and stock availability.
• Sales and retail knowledge, including implementing sales strategies and achieving sales targets.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a fast-paced, customer-focused retail environment.
• Prior experience in retail or store management is preferred.
• A diploma or bachelor's degree in management, business, or a related field is advantageous.