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Floor Manager - HHCIL

Floor Manager - HHCIL

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Hitech Human Capital

3 - 5 years

4 - 8 Lacs

new delhi bengaluru

Posted:None| Platform:

Apply

Skills Required

loss prevention team management stock replenishment pdf visual merchandising billing back office customer service retail sales customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities
Sales & Floor Operations Supervise all floor-level sales activities and ensure smooth, customer-first operations. Drive a high-performance culture to meet and exceed daily, weekly, and monthly sales targets. Execute VM (visual merchandising) standards and ensure all displays reflect brand aesthetics and product storytelling. Ensure timely billing, delivery, and product handover procedures are followed with precision. Monitor product availability and coordinate with the back office for stock replenishment. Team Management & Training Lead, train and mentor the Retail Sales Officers (RSOs), Greeters, and Support Staff on customer service, selling techniques, and product knowledge. Conduct daily team briefings on targets, floor updates, and sales strategy. Schedule week off roster, shifts and manage manpower effectively across peak and non-peak hours. Support Store Manager in conducting performance reviews and initiating development plans. Customer Experience & Escalation Handling Ensure every customer interaction reflects luxury service standards. Act as the escalation point for complex client requests, exchanges, or service issues. Manage customer feedback and coordinate with the Store Manager for resolution or further escalation. Inventory & Loss Prevention Monitor and verify daily stock movement opening, closing, transfers, and discrepancies. Ensure all stock is properly tagged, secured, and stored. Maintain locker protocol at the end of the day and report any variances to the Store Manager.

Qualifications & Requirements
Bachelor s degree in Business, Retail, or a related field preferred 3 5 years of relevant experience in a luxury retail environment, preferably jewellery or high-end fashion Strong leadership and team handling skills Excellent communication skills fluency in English and local language (Kannada, Telegu and Tamil for Bengaluru / Hindi and Panjabi for Delhi) Well-versed in POS systems and inventory software Ability to work flexible shifts, including weekends and public holidays

Personal Attributes
Well-groomed, confident, and articulate High level of integrity and accountability Strong business acumen and client-centric thinking Grace under pressure and solution-oriented mindset Passion for luxury, design, and customer excellence

Job Type:

Full Time

Job Location:

Bengaluru & Delhi

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Floor Manager - HHCIL