Floor Manager

Role Overview

We are looking for a responsible and proactive Floor Manager – Hospital Operations to oversee and manage all night-shift activities. The candidate will ensure smooth functioning of clinical and non-clinical operations, patient care coordination, staff supervision, incident handling, and adherence to hospital standards during night hours.

Operational Management

• Oversee complete hospital operations during the 12-hour night shift.
• Ensure smooth functioning of OPD/IPD, emergency, pharmacy, radiology & front office.
• Monitor patient admissions, transfers, and discharges.
• Ensure staff, equipment, and resources are available and ready.
• Coordinate with clinical teams for emergencies or critical cases.

Staff Supervision

• Supervise nursing, front desk, housekeeping, security & support staff.
• Monitor staff attendance, discipline, and duty allocation.
• Handle staff concerns, escalations, and on-shift issues.

Patient Experience & Safety

• Address patient issues, grievances, or special needs promptly.
• Maintain clear communication with patients & their attendants.
• Ensure hygiene, safety, and infection control standards are followed.

Reporting & Documentation

• Prepare incident reports, daily shift logs & handover notes.
• Report emergencies, incidents, or operational challenges to management.
• Ensure adherence to hospital SOPs and NABH guidelines.

Requirements

• Bachelor’s or Master’s degree in Hospital Administration / Healthcare Management (preferred).
• 2-3 years of experience in hospital operations or similar role.
• Ability to independently manage operations during night hours.
• Comfortable with 12-hour night shifts.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person